Complaint Handling Process

Complaint Handling Process

Learning Resource Network (LRN) is committed to ensuring all customers are dealt with promptly and in a professional and helpful manner.  In order to ensure this, we commit to ensuring the following in our day to day interactions with students, assessment centres and our stakeholder network:

  • All customers will be treated equally and with respect;
  • All customer information will only be used in a way which has been agreed in advance, unless we are informed of something that places them or others at risk of harm;
  • All customers will be treated by staff in a professional manner;


LRN will acknowledge all complaints within 5 working days and aims to resolve complaints within 10 working days.  Where this is not possible, we will write to the complainant explaining the circumstances for the delay and agree a timetable in which to resolve the complaint.

Points of contact and feedback arrangements

Customers can get in touch with us for any issues regarding our qualifications or to leave feedback on their experiences, via the following means:



By phone:

0203 793 3519

In writing:

Suite 7
Lambourne House (5th Floor)
7 Western Road